Configuring Email/Text Notification for Appointment Completion

In appointments involving multiple services and service providers, it is crucial to notify the next service providers when the guest is ready for their service. In Zenoti, you can configure automated email or text messages (SMS) notifications to notify a service provider when a service in an appointment is marked complete (appointment status is changed to Complete). This lets the service providers know that the guest is now ready for their appointment. The notification can be customized to include basic center details, next service details, and service start and end time.

Configure and Customize Email or Text Message (SMS) Template

To configure and customize the email/text messages (SMS) template, follow the below steps:

  1. Make sure you are at the Organizational level.
  2. On the main menu, click the Admin tab. The Admin Dashboard appears.
  3. On Admin Dashboard, click Organization > Organizations. The Manage Organization window opens.
  4. Click Email/Texts tab.
  5. Scroll down to the Employee section.
  6. To enable email/text notification for appointment completion, click Edit next to Appointment Completion.

  7. In the edit window, the below templates can be customized:
    • Appointment Completion - Email
      1. Select Turn this automated email on checkbox to send automated emails.
      2. To send an email copy (Cc), click Add to include recipients by Username, employee Role or Email.
        Note: For recipients added by Role, all employees mapped to the role selected in the guest's base center, will receive the email notification.
      3. Edit the Subject field and use the Available Macros if required.
      4. Use the Available Macros to customize the content for Plain Text and HTML emails. Depending on the recipient's browser, the email is delivered as plain text (no formatting and images) or HTML text (includes images, links and formatting).
        Note:Click the Full Screen icon in the editor to edit the text in full screen mode.
    • Appointment Completion - Text Messages (SMS)
      1. Select Turn this automated message on checkbox to send automated emails.
      2. To Forward a message automatically, click Add to include recipients by Username, employee Role or PhoneNo.
        Note: For recipients added by Role, all employees mapped to the role selected in the guest's base center, will receive the message.
      3. Use the Available Macros to customize text messages.
        Note: Messages with more than 160 alphanumeric characters will require two or more text (SMS) credits. Messages with one or more Unicode characters (international/multilingual text characters) will require one text credit for every 70 characters.
  8. Click Save.

Available Macros

 A macro is a placeholder text that gets replaced with specific data when inserted into an automated email/text message. Use the below macros to customize emails/text messages to include information such as organization name, guest name, service name, etc. For example, the [CenterName] macro gets replaced with the center’s name.

Available Macros Description
[FirstName] First name of the guest
[LastName] Last name of guest
[CenterName] Name of the center where the guest has checked in
[CenterPhone] Phone number of the center where the guest has checked in
[TreatmentList] List of services booked in the appointment
[ServiceTherapistList] Names of the therapists who are scheduled to provide services within the appointment
[ServiceTherapistTimeList] Includes the guest name, scheduled time for the appointment, and the service name
[PreviousService] The previous service name that is marked Complete in the appointment book
[NextService] The upcoming service name for which the guest is available
[Duration] Duration of the upcoming service in the appointment
[NextServiceStartTime] Service start date and time
[NextServiceEndTime] Service end date and time

There are several possible reasons why a service provider did not receive an intended email/text message. Below mentioned are some common scenarios and troubleshooting tips:  

  • Verify that there are enough email and text (SMS) credits in the center to send notifications. You can view your available credits in the right panel at the organization/center level. Contact Support if you wish to add credits.
  • Check for the following in the Employee Profile:
    • Verify if the service provider has a valid phone number/email address.
    • Ensure that Receive Transactional Emails and Receive Transactional Text Messages (SMS) check boxes are selected.
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