Operational Report: Rebooked Appointments

When a guest with an appointment on the current date, makes a new booking for a later date, the future appointment is known as Rebooked Appointments. For example, if a guest has an appointment on July 1 and on the same day they book another appointment for July 10, the appointment for July 10 is considered as a Rebooked appointment. 

Rebooked appointments speak to your center's ability to encourage your guests for repeat visits and sell services.

Note that Rebooked appointments are different from retention in that the precondition for rebooked appointments is that the guest must book a future appointment when they have a scheduled appointment on the current day. 

Rebooked Appointments report provides key operational insights such as the following:

  • The number and percentage of your guests who have rebooked appointments in a selected time period
  • The number and percentage of rebooked appointments measured by services in a selected time period

Important Notes

This report:

  • Includes the rebooked appointments that were completed in the selected time period. 
  • Doesn't include rebooked appointments that were scheduled in the selected time period but weren't completed.

Follow these steps to run the report:

  1. Make sure you are viewing the center for which you want to run the report. 
  2. On the Main menu, click the Admin tab.
  3. On the Admin Dashboard, click Reports, and under the Operational section, click Appointment. 
  4. From the reports list, select Rebooked Appointments.
  5. Click Refresh to view the results. To export the report data, on the top right side of the report, click the Excel  or .CSV icons
  6. By default, the report is displayed in tabular format. To view the report in graphical format, click the graph icon. 

Filter Criteria

Criteria Options Description
By Guests or Services  

By default, the report shows the rebooking data measured in terms of the number and percentage of distinct guests who have come in for a rebooked appointment in the selected time period. To view the data of rebooked appointments measured in terms of the number and percentage of rebooked services in the selected time period, select the Services option from the list.

Time Period  

Select a time period for the report from the following options: 7 days, 14 days1 month, 2 months, 3 months, 6 months, Custom. If you select Custom, select From and To dates for the report for a duration of up to past six months. 

Column Descriptions

By Guests: The report shows the following details when it is run for guests:

Column Description
Date/Week/Month

You can select a Day, Week, or Monthly view for the report results by clicking the respective tab on the top right hand side of the results table.

Depending on the view that you select for the report, the column displays the following details:

  • For Day: When the Day view is selected, this column displays all the dates within the selected time period.
  • For Week: When the Week view is selected, this column displays all the weeks that appear in the selected time period. The start date of the week is selected based on your center setting. If the time period selected for the report is less than a week, the column display data from the start of time period to the end of time period selected. 
  • For Month: When the Month view is selected, this column displays all the months that appear in the selected time period. If the time period selected for the report is less than a week, the column display data from the start of time period to the end of time period selected.
Rebooked Guests (#) The number of distinct guests who have rebooked appointments on the given day, week, or month.
All Guests (#)

The number of distinct guests who have appointments scheduled on the given day, week, or month.

Rebooked Guests (%)

The percentage of all scheduled guests who have rebooked appointments on the given day, week, or month. It is calculated as (Rebooked Guests #/Total Guests #)*100.

By Services: The report shows the following details when it is run for services:

Column Description
Day/Month/Week

You can select a Day, Week, or Monthly view for the report results by clicking the respective tab on the top right hand side of the results table.

Depending on the view that you select for the report, the column displays the following details:

  • For Day: When the Day view is selected, this column displays all the dates within the selected time period.
  • For Week: When the Week view is selected, this column displays all the weeks that appear in the selected time period. The start date of the week is selected based on your center setting. If the time period selected for the report is less than a week, the column display data from the start of time period to the end of time period selected. 
  • For Month: When the Month view is selected, this column displays all the months that appear in the selected time period. If the time period selected for the report is less than a week, the column display data from the start of time period to the end of time period selected.
Rebooked Services (#) The number of rebooked services scheduled on the given day, week, or month.
All Services (#)

The number of services scheduled on the given day, week, or month.

Rebooked Services (%)

The percentage of scheduled rebooked appointments out of the total scheduled appointments on the given day, week, or month. It is calculated as (Rebooked Services #/Total Services #)*100.

Have more questions? Submit a request

Comments

Powered by Zendesk