Trouble Opening Zenoti Reports in Excel

Symptoms

Zenoti reports that are exported to Excel either do not open or open as blank sheets in my computer.

Cause

This issue is caused because of a recent Windows update that is blocking the opening or use of some documents. This issue is not directly related to any functionality or changes in the Zenoti system. A bug fix could soon be expected from Microsoft, but in the meantime you could use the following option to resolve it.

Resolution

Follow these steps to fix the issue:

  1. Open Windows Control Panel
    1. In Windows 8 and Windows 10, hold the (Windows key)+ x, then from the menu that opens, select Control Panel.
    2. In Windows 7, click Start and then click Control Panel.
  2. From the list of options in the control panel, click Internet Options.
    Tip: Use the Search box on the top right corner of the Internet Options window to find the Internet Options link easily.
  3. On the Internet Options window, click the Security tab,
  4. In the Select a zone to view or change security settings box, click Trusted Sites.
  5. Click Sites.
  6. Clear the checkbox next to Require server verification (https:).
  7. In the Add this website…field, type your organization’s Zenoti URL. (Example: demo.managemyspa.com), and click Add.
  8. Click Close, and then OK.

These actions allow your computer to trust the content downloaded from your Zenoti site. 

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