Creating and Redeeming Discount Vouchers


Overview

Discount vouchers are unique codes that you can offer as incentives to your customers to try your products or services. The vouchers typically consist of alphanumeric characters, printed on marketing coupons (vouchers).  Guests who receive the vouchers can walk into relevant centers and avail the offers.

You can create or import discount vouchers from the Create Discount page. Zenoti associates the offers set up in the discount with the vouchers you create or import. After you set up a discount, you can download the list of vouchers generated by the system in an Excel or .CSV file.

After creating discounts with vouchers, you must apply the discounts to media campaigns. When a guest visits your center with a discount voucher, you can apply it from POS, like any discount campaign. 

Three ways of creating discount vouchers in Zenoti

You can create discount vouchers in the following three ways:

  • Vouchers with consecutive numbers: Create consecutive codes starting from a predefined number, along with any common prefix or suffix that you might want to add to the codes. For example, if you want to create 100 codes from 100CX to 200CX, you need to:
    • Enter 100 as the starting number
    • 100 as the number of codes
    • CX as the common suffix.
    Note that it is a recommended practice to include prefixes or suffixes to discount vouchers, but not mandatory.
  • Vouchers with random numbers: Create a specified number of random codes, each of which has a fixed number of characters and an optional prefix or suffix.  For example, if you want to create 100 codes of three characters each with a common suffix as CS , you need to:
    •  Enter 3 as the number of characters
    • 100 as the number of codes
    • CX as the common suffix.
  • Import Voucher Codes: Import a list of voucher codes from an Excel file. To import discount vouchers, you need to name the file as DiscountVouchers and include all the voucher codes in a single column named VoucherCode.  Note that any other name for the file or the column will result in import failure.

Validity Checks

The system implements the following checks to ensure only valid vouchers are generated and redeemed:  

  • Irrespective of the method you want to use to create discount vouchers, if the criteria that you set up could result in one or more duplicates with any previous vouchers, the system doesn't generate the codes and prompts you to modify your criteria. 
  • If the Excel file that you try to import contains any duplicate codes, the list of duplicates is displayed to you. To upload the Excel file, you need to delete the duplicate codes from the file.
  • Discount vouchers can only be redeemed once.
  • All constraints applicable to discount are also applied to the vouchers.

Create a Discount Voucher

Follow these steps to create a discount voucher:

    1. On the main menu, click Marketing.
    2. On the Marketing Dashboard menu, click Offers > Discounts.
    3. Start creating a discount like you do regularly.
      Learn how to create a discount.
    4. On the General tab, under Vouchers, select one of the following option to generate the codes.
    5. Enter the required details based on your selection. 
      • For vouchers with consecutive numbers
        Field  Description  Required
        Quantity Enter the number of codes you want to generate. For example, if you want the system to generate a series of 500 codes, type 500 here.  Yes
        Prefix (or) Suffix To have a common prefix or suffix, select the relevant radio button and then enter the common code. For example, a code for your summer discounts could be Summer16.  No
        New series number starts from Enter the number from which you want the series to begin. If you have entered a prefix or suffix above, it is automatically displayed adjacent to this box.
        Note: The system doesn’t let you repeat the codes used previously by other discounts, and suggests the next available number to begin your series.
         Yes
      • For vouchers with random numbers
        Field  Description  Required
        Quantity Enter the number of codes you want to generate. For example, if you want the system to generate a series of 500 codes, type 500 here.  Yes
        Prefix (or) Suffix To have a common prefix or suffix, select the relevant radio button and then enter the common code. For example, a code for your summer discounts could be Summer16.  No
        New of digits in the code Enter the number of digits that each code must have, apart from the common prefix or suffix.   Yes
      • For Importing Voucher Codes
        To import voucher codes, add the codes to a .CSV file and name the sheet DiscountVouchers for successful importing them into the system.
        Note: At once, you can import up to 20,000 vouchers. If you must import more, you need to import them multiple times in chunks of 20,000 or less. 
    6. Go ahead and complete creating the discount.

After you create the discount, you need to associate it with a Media campaign to send these codes to your target customers. 


Export Discount Vouchers

After saving a discount with vouchers, you can export the list of voucher to either Excel or .CSV files. To do so:

  1. From the Manage Discounts window (Marketing > Offers > Discounts), click the name of the discount with the vouchers.
  2. On the General tab, under Vouchers, click Excel Export or Csv Export.

Redeem a Discount Voucher

    1. Open the guest invoice.
    2. From the Campaign list, select the name of the discount campaign associated with the vouchers. After you select the campaign, Voucher code box is displayed below the list.
    3. Enter the code and click the  icon next to the box. The system shows the following alert if the campaign is applied successfully.
    4. Click OK on the alert, and check if the discount is deducted from the amount.
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