What is This?
Enable automated emails and texts (SMS) from this screen.
- Use our default text, or better yet customize emails and texts with your own messages
- Don't over-communicate with customers. In most cases, choose to send either a email or text, not both
- These settings are inherited by all centers
- Use macros to personalize and customize emails and texts
- Use the Cc for emails and Forward option for texts to keep staff notified. E.g., CC center managers on the notification that is sent when a package is about to expire. The manager can follow-up with the customer personally.
- You must have email and text (SMS) credits for the automated notifications to be sent