Zenoti supports the entire feedback process including collecting feedback and using it to promote your business.
Feedback is collected and stored in Zenoti in one or more of the following ways:
- Customers can enter feedback while in the center via a tablet or smart phone using the Manager Mobile App and the In-store Mobile App
- Customers can enter feedback from the Customer Mobile App
- Customers can enter feedback from the Webstore
- Customers fill in a physical feedback form in the center, and your front desk enters that feedback into the system for each appointment
Managers can review all feedback and select specific reviews to share in order to promote the business. Feedback is specific to services and employees, and so can also be used to promote specific services and employees. Zenoti makes it easy to share feedback on:
- Your Facebook and Twitter accounts
- Your digital services menu, which displays in the In-Store Mobile App, Customer Mobile App and Webstore
In order for a manager to share any customer’s feedback, the guest must have given permission when submitting their feedback via an option on the feedback form.
This article assumes that feedback is in the system and that the guest has given permission for their feedback to be shared.
To Share Feedback
1) Ensure you are in the Center view
2) Select the Loyalty tab
3) Click on Feedback
4) In the Feedback Details screen:
a) In the Select a Report drop down box, select the Feedback Details report
Note: Only users with Owner, Administrator and Manager permissions will be able to see this report.
b) In the All Categories drop down box, select a service category or retain the default choice All Categories
c) In the All Sub Categories drop down box, select the service sub category or retain the default choice All Sub Categories
d) In the All Services drop down box, select a specific service or retain the default choice All Services
e) In the next drop down box, select the type of feedback from the options Low Feedback, High Feedback and With Comments.
f) In the All Therapists drop down box, select a specific therapist or retain the default choice All Therapists
g) In the next drop down box, select the number of months or choose Custom
Note: If you chose Custom, use the calendar and then select a From and To date for the report
h) Click Refresh
i) A list of appointments with feedback details will display
Note: If the guest allowed for sharing of his feedback, the Share link will display. Once feedback is shared, the link will change to Shared
j) Click on Share. A pop-up screen will open:
k) Click on Share in Catalog if you want the feedback to display in the In-Store Mobile App, Customer Mobile App and Webstore
l) Click on Post to Facebook to post it to your Facebook account
m) Click on Post to Twitter to post it to your Twitter account
n) A Feedback Alert popup will display a message if it was successfully shared or not
o) Click OK to close the popup
Note: If you refresh the page you will see a green check mark and the link Shared. Click Shared if you want to want to check where feedback has been shared