Using the New Zenoti Biometrics Application for Check In and Check Out

 

What is biometric check-in and check-out?

You can use a biometric device that authenticates an employee during check-in and check-out. Biometric check-in ensures that employees cannot manipulate their start and end timings as the employee's fingerprint is required for check-in and check-out. To use this capability, you will need to connect a biometric device to your computer.
If you are a multicenter organization, your employees need to register their fingerprint only once, and can then check-in or check-out at any location. Zenoti uses the check-in and check-out data to track attendance and punctuality.

If you are an existing customer using the browser-based check in, switch to the new Zenoti Biometrics application that works without depending on the browsers. Also, you do not need to re-enroll employees when you switch from the browser-based check in and check out to the Zenoti Biometrics application. You must also first have to uninstall the old software. The instructions for all these tasks are provided in this article.

Supported operating systems for the biometrics application are:

  • Windows 7
  • Windows 8
  • Windows 8.1
  • Windows 10 

 Supported devices 

The supported models of the biometric device are:

  • Digital Persona U.are.U 4500
  • DigitalPersona U.are.U 5160.

The DigitalPersona U.are.U 5160 is a more desirable device to use because it is rugged, and works well with dry, moist, or rough fingers.

Zenoti Biometrics continues to support the old device model U4500.

You can purchase these from websites like Amazon. Refer to the Digital Persona Device for detailed information about the device. An image of the device is as follows:

For more information, contact our customer support.

Enabling the Biometric Device for the Organization

You must have the required permission to enable the new Zenoti Biometric Application. By default, the owner role has this permission enabled. Contact the owner to enable the biometric device for your organization. Contact Support if you need further assistance. 

Note: After Zenoti Biometrics Application is enabled, you cannot check in and check out employees using any other method unless you clear the biometric check in and check out setting.

  1. Go to the Organization view and click on the Admin screen. 
  2. Click Organizations.
  3. Go to the Settings tab and click Employees.
  4. Select the Enable biometric device usage checkbox.

Enabling Biometric Device for Each Center

You must have the required permission to perform these steps. By default, the owner, manager, and administrator roles have this permission enabled. Contact Support if you need further assistance. 

  1. Ensure you are in the Admin screen and in the Organization view.
  2. Click Centers.
  3. Select a center by clicking on a center name.
  4. Go to the Settings tab and click Employees.
  5. Select the Use Biometric for Employee Check In.
  6. Repeat this step for every center that will use a biometric device.

Uninstalling the Browser Based Biometric Software to Install the New Zenoti Biometrics Application

If you are using the browser-based check-in/checkout using DigitalPersona One Touch for Windows RTE, you must first uninstall it. 

  1. Go to the control panel.
  2. Click Programs.
  3. Click Programs and Features.
  4. Click DigitalPersona One Touch for Windows RTE or DigitalPersona U.are.U RTE.
  5. Click Uninstall.

  6. The system prompts you for restarting the system. Ideally, you must restart the system.

Installing the New Zenoti Biometrics Application

The new application is independent of any browser and works with the Windows Operating System. Before you begin, you must download the new Zenoti Biometrics application.

Downloading the Zenoti Biometrics application

  1. In the Appointment book click Help.
  2. Click  Download Zenoti Biometrics for Windows.

 Steps to install

  1. Double-click the Setup file.
  2. Click More info. This step is applicable only for Windows 8, and Windows 8.1.

  3. If the system displays the following screen, click Run Anyway. This step is applicable only for Windows 8, and Windows 8.1.

  4. Click Yes.
  5. Click Next.
  6. Click Next.

  7. Click Next.
  8. Select the folder for installation and select the Everyone radio button. 

  9. Click Next for the subsequent setup related tasks. 
  10. Click Install.
  11. Select the "I accept the terms in the license agreement" radio button. This starts the installation of the device drivers.
  12. Click Next.
  13. Click Install.
  14. Click Finish.
  15. Ideally, you must restart the computer after the installation is complete.

Configuring the Zenoti Biometrics

The person who is configuring the Zenoti Biometrics application must have the 'Authenticate' security role permission.

  1. Double-click the Zenoti Biometrics icon  on your desktop.
  2. Click Configure.



  3. Type your Account name. Account name is how you access your account. For example, if you log in to Zenoti using demo.zenoti.com, then demo is your account name.
  4. Enter the username and password of the employee who is authorized for configuring the application.
  5. Click the Change Center link and from the drop-down list, select the center you will be checking-in or checking-out the employee using the Zenoti Biometrics app.
  6. Click Save.
    Note: If you want multiple centers to use the Zenoti Biometrics app, you must download, install, and configure the application at all the centers. 
  7. Log in with your username and password.
  8. Select the 'Remember Password' check box if you want to avoid typing your password each time.

  9. The computer displays a message that 'Login is successful.' 

Enrolling the Finger Print for the First Time in the Zenoti Biometrics App

The person enrolling the finger prints in the application must have the 'Enrollment' security role permission to be able to do so. Typically, it is the front-office personnel who perform these tasks but this may vary from organization to organization.

  1. Click Enroll on the Zenoti Biometrics app. Ensure that the biometric device is connected to the computer and the blue light in it is on. The blue light being on is an indicator that the device is connected properly to the computer.
  2. Select an employee from the drop-down list. Ensure that the finger of the employee is clean and dry.
  3. Place the employee’s finger on the finger print reader device till the system displays a confirmation message that the finger print is enrolled successfully.

  • Note: Ensure that the employee enrolls only that finger which the employee is going to use for the biometric check in and check out.
    If an employee enrolls the finger print for a different finger, the previously enrolled finger print is overwritten.
    You can scan a finger only six times on the device.

Checking in and Checking Out an Employee using the Zenoti Biometrics App

The person checking in and checking out the employees in the application must have the 'Checkinout' security role permission to be able to do so. Typically, it is the front-office personnel who perform these tasks but this may vary from organization to organization.

  1. Click Check in/out on the Zenoti Biometrics app.
  2. Place the finger of the employee for print on the device until the computer displays the message that the finger print is authenticated.

  3. Click Check In or Check Out.

Note: If an employee is exempted from the biometric check in and check out, you must check in or check out the employee from the Appointment book by clicking the clock icon for check in or check out . Alternatively, you can also click the employee's name and perform the check in and check out.

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